In this weekly task we were required to complete a few things through the pda-banksite of Osuuspankki. The website is a low-bandwidth, ease-of-access aimed web bank portal (which Ville has used before on a mobile device). We evaluated the site according to SU-scale and we're also comparing the scale with ASQ-system.
First of all: the system does not have a link for changing the language AFTER logging in. After a strong debate we decided that although this is a mistake made by the user (read before do anything), they should include it in the system for the ease of use. Checking account balance and paying a bill was simple for us, but all of us encountered some problems while trying to purchase stocks. The purchase itself was done, but confirmation of it was never received and therefore it felt a bit odd. This could also be due the testing environment and it would work when using actual money.
Navigating around in the system wasn't that fluent, for example after paying the bill it would be nice to immediately have a link to the account side and vice-versa, but you had to move through the main menu (why?). Also the stock part is slightly confusing, but we thought that if you are buying stocks, you already know what to do.
Our SUS scores were 85, 62,5 and 55. According to this, the system works but it could do better.
When comparing SUS and ASQ, we found that ASQ is better. It's simpler, the questions are straight-forward and the results can be easily seen without calculations. SUS gives more information, though.
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